Casino asking for your TXID: how to find it and what to send
When casino support asks for your TXID they want the transaction hash of your deposit: the unique on-chain ID that proves your coins actually left your wallet and shows where they went. It is the strongest evidence for an uncredited deposit, because anyone, including the casino, can verify it on a public block explorer.
You find the TXID in whatever sent the coins. A wallet app lists it in the transaction details, usually labelled hash, transaction ID or TXID; an exchange shows it in the withdrawal history once the withdrawal completes. Paste it into a block explorer for the right chain to confirm the transfer reached the exact address the casino gave you and has enough confirmations.
Send support four things together: the TXID, the deposit address you used, the exact amount and coin, and a screenshot of the transaction from your wallet or exchange. If the explorer shows the transfer confirmed at the casino’s address and it still has not credited, that package normally forces a manual credit. If the coins went to a wrong or expired address, the TXID is also what proves where they actually ended up.
Key points
- TXID = the transaction hash: on-chain proof your deposit was sent.
- Find it in wallet transaction details or the exchange withdrawal history.
- Verify it yourself on a block explorer before contacting support.
- Proof kit: TXID + deposit address + exact amount and coin + screenshot.
- Confirmed on-chain but not credited: that kit normally forces a manual credit.
FAQ
What proof should I send casino support for an uncredited deposit?
The TXID (transaction hash), the deposit address you sent to, the exact amount and coin, and a screenshot of the transaction from your wallet or exchange. The TXID matters most: it lets support trace the transfer on-chain without trusting your word.
Where do I find the TXID of my deposit?
In the app that sent the coins: wallet apps show it in the transaction details (labelled hash, transaction ID or TXID), and exchanges list it in withdrawal history after the withdrawal completes. It is a long hex string you can paste into any block explorer for that chain.
The casino asked for a TXID on my withdrawal, not a deposit. Why?
Usually the reverse situation: you asked where your withdrawal is, and support pointed you to its TXID so you can track it on-chain. If your withdrawal has no TXID yet, the casino has not broadcast it and the money is still internal; see our guide on withdrawals with no transaction hash.
Page contributors
Emily Brandt, Withdrawals Analyst, HotPayout. Maps withdrawal limits, coin networks and KYC thresholds operator by operator, and corroborates every delay flag against cited community reports before it goes on the board.
Reviewed this page on 2026-09-02. Corrections are applied to the underlying record rather than patched into the copy. More about the team on our about page.
Related
- Withdrawal has no TXID: what it means
- Pending vs processing vs confirmed
- Payout and withdrawal data by operator
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